Total Quality Management: Relevance and Implications
Michael D. Nungu (The Institute of Finance Management, Dar es Salaam)
Download Article | Published On 01/07/1997


The theme of this paper is Total Quality Management (TQM). Quality is defined and costs of quality are explained. The paper argues that the prevailing competitive environment requires managers to seriously consider the introduction of TQM into their approach to manage organizations. The paper further highlights numerous advantages of TQM. The paper concludes with a caution that management commitment is the first most important requirement for TQM to succeed.

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